Refund policy
Goodwill Industries of the Southern Piedmont offers store credit on certain items that are returned within 30 days of purchase. All returns require the original item(s), original receipt(s), original tag(s) attached, and a Shopify account for return tracking and verification. We do not offer cash refunds.
These items are eligible to return for store credit:
- Clothing
- Shoes
- Electronics
- All items purchased from our tech store, The GRID
These items are not eligible to return for store credit:
- Furniture
- Toys
- Books
- Housewares
- New goods
Eligible items purchased from a GISP traditional store (all stores except GW: A Goodwill Boutique, The GRID: Powered by Goodwill, GW Rewind and Second Editions: A Goodwill Outlet) can be returned at any GISP traditional store. Items purchased from GW, The GRID and GW Rewind must be returned at the store from which they were purchased. We do not offer returns at our outlet stores, Second Editions. If the items were tagged at the time of purchase, the original tags must be on the merchandise in order to complete the return.